When I arrive at my Nashville hotel, I couldn’t find my wallet! I was out-of-town for days…how could I pay for anything much less get home?!! Instead of crying or just heading to the bar (or both!), I tweeted the airlines when I realized I must have lost my wallet ON THE PLANE! They immediately snapped into action. Here’s how a tweet (and a savvy corporate social media department) delivered top notch customer service (including my wallet) and how YOU can do the same.